The Office and Project Manager is responsible for keeping the corporate office running smoothly while coordinating projects across operations, franchise support, sales, marketing, and studio development. The role streamlines communication, manages timelines, organizes deliverables, and ensures consistent execution as STRIDE Fitness grows.

Key Responsibilities

Corporate Office Management
Manage executive calendars, schedules, and meeting coordination
Organize and maintain company documents, SOPs, contracts, and franchise materials
Support onboarding of new corporate staff and studio management teams
Coordinate payroll documents, HR paperwork, background checks, and compliance tracking
Maintain office supplies, vendor relationships, and corporate asset organization

Project Management for Boutique Fitness Operations
Oversee project timelines for new studio openings, presale campaigns, and brand rollouts
Track deliverables across operations, sales, marketing, and franchise support
Develop templates, checklists, and SOPs for studio openings, sales systems, and training
Maintain dashboards, KPI trackers, and operational reports
Manage communication and handoffs between Corporate, Franchisees, and Studio teams
Support brand initiatives, launch events, and community outreach programs

Sales and Franchise Support
Coordinate sales playbooks, training materials, scripts, and reporting
Maintain CRM hygiene across corporate and franchise accounts
Support rollout of corporate sales initiatives, scheduling, and reporting cycles
Assist franchise owners with lead pipelines, data accuracy, and brand compliance
Monitor membership performance metrics across the network

Marketing and Brand Coordination
Support content planning, social asset organization, and campaign calendars
Coordinate marketing requests from studios and franchisees
Manage communication with external agencies, contractors, and vendors
Assist with production timelines for creative projects and promotional events
Organize and distribute branded materials, assets, and launch toolkits

Studio Support and Field Operations
Maintain the STRIDE Fitness operations playbook and training library
Track field issues and coordinate solutions with operations, sales, and tech partners
Support planning for coach trainings, front desk trainings, and franchise workshops
Assist in QA testing for new systems and processes before rollout

Skills and Qualities
Strong organizational and project management skills
Ability to coordinate across multiple departments with clarity and urgency
Comfortable with fast-moving, startup-style environments
Clear communication skills and strong follow-through
Ability to build and improve systems, workflows, and SOPs
Tech savvy with Google Workspace, CRM tools, and project management platforms
Comfortable handling both administrative tasks and high-level coordination